Returns and exchanges

How to make a return

1. To request a return, the first thing to do is contact us by email at this address help@tirogiro.it indicating the order number, the collection address and the reason for the return request.

You have 14 days from sending the order to request it. Wait for Tirogiro to accept the return request, which takes 2/3 working days. As soon as the return is accepted by Tirogiro we will proceed with sending one of our couriers to collect the package from the address you have chosen.

2. Adequately pack the goods in the original packaging to ensure the integrity of both the product and the packaging, so that the product cannot be damaged during transport. Remember to also include the copy of the receipt you find inside the package in the package.

3. Apply the consignment note that will be sent to you via email after making the return request to the outside of the package.

4. Shipping costs for returns are:
- for ITALY orders: Free
- for foreign orders (outside Italy): €22

5. Once the return has been received, the products will be subjected to a thorough check to ensure they satisfy the return conditions. At the slightest sign of use of the garment, the return will not be accepted.

6. Within 7 days of receiving the goods, once the inspection has been passed, a refund will be issued (subtracting the costs of return shipments to the designated areas).

CONDITIONS OF RETURNED PRODUCTS: To proceed with the return, the products must be in perfect condition, without any sign of use or washing, with their original box and/or bags, labels, instructions and everything that was included in the original packaging. They must therefore be in the same state of purchase. Tirogiro recommends always reading the labels and instructions attached to the products.

Refunds

We’ll refund payments for returns within 7 days of receipt of the item by crediting your credit card or PayPal account in accordance with the payment method you used to purchase the item(s).  

Size / Product Change (ITALY only)

1. To request a size or product change, the first thing to do is contact us by email at this address help@tirogiro.it indicating:
- the order number
- the collection address
- The new size or desired product.

You have 14 days from the moment you receive the goods to request a size or product exchange.

Wait for Tirogiro to accept the size or product change request, which takes place within 1/2 working days. As soon as it is accepted we will proceed with sending one of our couriers to collect the product to be returned.

2. Adequately pack the goods to be returned in the original packaging in order to guarantee the integrity of both the product and the packaging, so that the product cannot be damaged during transport. Remember to also include the copy of the receipt you find inside the package in the package.

3. Apply the waybill to the outside of the package which will be sent to you via email after making the request for a size change or product replacement.

4. Shipping costs for size changes and product replacements are borne by TIROGIRO.it. For foreign orders (outside Italy) a size change is NOT foreseen. You will need to make a return.

5. Once the package has been received, the products will be subjected to a thorough check to ensure that they satisfy the conditions for size change or product replacement. At the slightest sign of use of the garment, the exchange/replacement will not be accepted.

6. Within 2/3 days of receiving the goods, once the conditions of the product have been checked and the inspection has been passed, the new desired product will be sent.

NB: the size change can only be made once for each order.

CONDITIONS OF REPLACED PRODUCTS: To proceed with the size change or replacement of the product it is necessary that the products are in perfect condition, without any sign of use or washing, with their original box and/or bags, labels, instructions and everything that was included in the original packaging. They must therefore be in the same state of purchase. Tirogiro recommends always reading the labels and instructions attached to the products.

If the item is defective

We always check all our products carefully before packing them. However, if upon receipt you find a defect, please notify us as soon as possible, and within 14 days of receiving the package. E-mail us at help@tirogiro.it and describe the defect: we may be able to solve the problem without it needing to be returned.

In the event that a defective item needs to be returned, you can choose to receive an identical item (subject to availability of colours and sizes).

We will be responsible for all shipping costs for the new item. Please note that once we receive the defective goods, we’ll conduct a thorough inspection to ensure that they meet our conditions for returns of defective goods. If there is any indication that the item has been used, we will be unable to accept their return.

Shipments

Shipping cost

Shipping costs are automatically calculated by the tirogiro.it e-Commerce website, and you’ll be able to review shipping costs before completing your purchase on the Shopping Basket page.

Shipping costs depend on the delivery destination:

ITALY:  x, xx €


EUROPE:  xx, xx €


Non EU: xx, xx €

Shipping is FREE exclusively for limited time-period special offers, and these will be detailed in the terms and conditions on our official Tirogiro channels (Website, Facebook page, Instagram page, Newsletter)
.

For non-EU countries: Shipments of goods direct to customers residing outside the European Community (outside the EU) are net of VAT and customs duties. You are responsible for paying any local VAT and customs duties and you will be requested to pay them by the shipper when they deliver the goods to you.

Delivery Times

Delivery times: 2-3 standard working days for Italy; 4-5 working days for Europe and outside the EEC.

Orders received through the tirogiro.it website will be processed within 24-48 hours after receipt of payment, subject to availability of the ordered item. Orders placed on Saturdays, Sundays or during Italian public holidays will be processed on the first working day following the holiday.

The package will then be handed over to the courier who will deliver it in 24 to 48 hours, unless the courier itself experiences unexpected delays.

Once we've delivered your item to the courier, you will receive an email with the parcel tracking details: make sure that someone is at home to receive the order on the days when the shipment is expected to be delivered. Alternatively, we can also ship to your work address. If this is more convenient for you, you can provide these details when completing your order.

How it works

At the time of shipment, an email will be sent indicating the shipping number which will let you follow the progress of your package on the courier's website.

We prepare the item(s) contained in your order and hand it/them over to the courier with the original packaging.

When you receive your item(s) from the courier, please check that:

1. the packaging is intact, undamaged and unaltered. We cannot accept responsibility for any damage to the package during transport.

2. The number of packages delivered corresponds to that indicated on the courier's delivery note;

3. Should there be any discrepancies, you must report them to our customer service team within seven days using the dedicated reporting system that you’ll find on your reserved area of our website. In any case, you must check the goods within seven days of receiving them. Any anomalies found must be reported to us. We cannot consider any claim sent after the above time period has elapsed. For each declaration, as the customer, you assume full responsibility for what you declare.

Notes

Delays or delivery problems: in the event of problems or delays, we recommend you contact the customer service department of your nearest office of the courier responsible for delivery.

Delivery to others: often, in cases where customers don’t receive the goods they’re expecting, but shipment tracking shows that the goods have been delivered, it turns out it’s because they’ve been left with a family member or neighbour, so please check this before reporting any missing deliveries.

Incorrect or missing items: in the event that one of the items ordered is not in the package delivered, or is not what you ordered, please let us know promptly so that we can resolve the problem as soon as possible.

Delivery failure: In the event that delivery cannot be carried out (for example, due to an incorrect address/telephone number, or you are unavailable even after repeated attempts to contact you) and the shipment is returned to us, we reserve the right to charge you for the shipping costs incurred for returning the goods to us. Any costs for subsequent re-deliveries are always charged to the customer.

Damaged item: if the items received are damaged, please contact us by email by writing to info@tirogiro.it within 24 hours of receiving the package, including a reference to the order and possibly also pictures. Our customer service will provide you with assistance to resolve the problem swiftly.

Payment

Payment methods

We always keep our site up to date and employ the latest digital technologies available in order to safeguard, protect and process your payment details in total security.

Tirogiro's e-commerce platform has several payment channels:

- PayPal (with credit card)


- Credit cards


-Bank transfer

For credit card payments, the following methods are available: Maestro, Visa, Mastercard, American Express, Paypal, PostePay.

Safe shopping

For us at Tirogiro it’s essential that we ensure that you feel safe and protected when purchasing on our payment platform. That's why we use the Paypal payment gateway as our online payment system as it guarantees excellent standards of protection for sensitive data.