Returns and exchanges

Returning items is easy

1. Access the reserved area of the site by entering your account details. Enter the Order history section and send your return request through the dedicated section in the order details. You have 14 days from the time you send your order to request a return. Wait for us to accept your return request, which should take 2 or 3 working days. As soon as we accept your return request, you’ll have 14 days to send the goods with shipping costs at your own expense. 

2. Ensure you pack the goods properly in the original packaging in order to guarantee the safe return of both the item and its packaging, in a manner that ensures the item cannot be damaged during transport. Remember to also include a copy of your proof of purchase/invoice/tax receipt in the package. Unfortunately, we cannot accept items received without proof of purchase.

3. Write your sender’s NAME, SURNAME, ADDRESS details on the outside of the package and the following destination address: TIROGIRO ...

4. Send the package by post or courier as you prefer; you are responsible for return shipping costs. We recommend that you use a standard tracked shipping service as you will be responsible for any damage, non-delivery or delays.

5. When we receive your returned item, we’ll check it carefully to ensure it meets our conditions for returned items. If there is any indication that the item has been used, we will be unable to accept its return.

6. Once we’ve inspected and approved the returned item(s), we will issue your refund. 


CONDITION OF RETURNED ITEMS: To proceed with your return it’s necessary that we receive items in new condition, with no signs of use or washing, in the original box and/or bags, including all labels, instructions and everything that was included in the original packaging. In other words, they must be in the same state as they were at the time of purchase. We recommend that you always read all labels and instructions attached to the items. 

Refunds

We’ll refund payments for returns within 14 days of receipt of the item by crediting your credit card or PayPal account in accordance with the payment method you used to purchase the item(s).  

How to exchange goods

1. You have 14 days from the delivery of the package to request an exchange. Access the reserved area of the tirogiro.it site by entering your account details. Enter the Order history section and send your exchange request through the dedicated section in the order details. Wait for us to accept your exchange request, which usually takes 1-2 working days.

2. Pack the item(s) in the original packaging in a manner that ensures that neither the item nor the packaging can be damaged during transport. Also include in the package a copy of your proof of purchase/invoice/tax receipt. We cannot accept items received without proof of purchase.

3. Write your sender’s NAME, SURNAME, ADDRESS details on the outside of the package and the following destination address: TIROGIRO ...

4. Send the package by post or courier as you prefer; you are responsible for return shipping costs. We recommend that you use a standard tracked shipping service as you will be responsible for any damage, non-delivery or delays.

5. When we receive your returned item, we’ll check it carefully to ensure it meets our conditions for returned items. If there is any indication that the item has been used, we will be unable to accept their return.

6. Once we have verified the integrity of the item, we will replace it and send the new item.

In the event that you purchase items in the wrong size, we’ll exchange them but you are responsible for shipping costs, both for returning the item to us and for shipping the new item. Shipping costs for the new article are x, xx € for Italy, xx, xx € for Europe and xx, xx € Non EU.

CONDITIONS OF ITEMS TO BE EXCHANGED: To proceed with your return it’s necessary that we receive items in new condition, with no signs of use or washing, in the original box and/or bags, including all labels, instructions and everything that was included in the original packaging. In other words, they must be in the same state as they were at the time of purchase. We recommend that you always read all labels and instructions attached to the items. 

If the item is defective

We always check all our products carefully before packing them. However, if upon receipt you find a defect, please notify us as soon as possible, and within 14 days of receiving the package. E-mail us at help@tirogiro.it and describe the defect: we may be able to solve the problem without it needing to be returned.

In the event that a defective item needs to be returned, you can choose to receive an identical item (subject to availability of colours and sizes).

We will be responsible for all shipping costs for the new item. Please note that once we receive the defective goods, we’ll conduct a thorough inspection to ensure that they meet our conditions for returns of defective goods. If there is any indication that the item has been used, we will be unable to accept their return.

Shipments

Shipping cost

Shipping costs are automatically calculated by the tirogiro.it e-Commerce website, and you’ll be able to review shipping costs before completing your purchase on the Shopping Basket page.

Shipping costs depend on the delivery destination:

ITALY:  x, xx €


EUROPE:  xx, xx €


Non EU: xx, xx €

Shipping is FREE exclusively for limited time-period special offers, and these will be detailed in the terms and conditions on our official Tirogiro channels (Website, Facebook page, Instagram page, Newsletter)
.

For non-EU countries: Shipments of goods direct to customers residing outside the European Community (outside the EU) are net of VAT and customs duties. You are responsible for paying any local VAT and customs duties and you will be requested to pay them by the shipper when they deliver the goods to you.

Delivery Times

Delivery times: 2-3 standard working days for Italy; 4-5 working days for Europe and outside the EEC.

Orders received through the tirogiro.it website will be processed within 24-48 hours after receipt of payment, subject to availability of the ordered item. Orders placed on Saturdays, Sundays or during Italian public holidays will be processed on the first working day following the holiday.

The package will then be handed over to the courier who will deliver it in 24 to 48 hours, unless the courier itself experiences unexpected delays.

Once we've delivered your item to the courier, you will receive an email with the parcel tracking details: make sure that someone is at home to receive the order on the days when the shipment is expected to be delivered. Alternatively, we can also ship to your work address. If this is more convenient for you, you can provide these details when completing your order.

How it works

At the time of shipment, an email will be sent indicating the shipping number which will let you follow the progress of your package on the courier's website.

We prepare the item(s) contained in your order and hand it/them over to the courier with the original packaging.

When you receive your item(s) from the courier, please check that:

1. the packaging is intact, undamaged and unaltered. We cannot accept responsibility for any damage to the package during transport.

2. The number of packages delivered corresponds to that indicated on the courier's delivery note;

3. Should there be any discrepancies, you must report them to our customer service team within seven days using the dedicated reporting system that you’ll find on your reserved area of our website. In any case, you must check the goods within seven days of receiving them. Any anomalies found must be reported to us. We cannot consider any claim sent after the above time period has elapsed. For each declaration, as the customer, you assume full responsibility for what you declare.

Notes

Delays or delivery problems: in the event of problems or delays, we recommend you contact the customer service department of your nearest office of the courier responsible for delivery.

Delivery to others: often, in cases where customers don’t receive the goods they’re expecting, but shipment tracking shows that the goods have been delivered, it turns out it’s because they’ve been left with a family member or neighbour, so please check this before reporting any missing deliveries.

Incorrect or missing items: in the event that one of the items ordered is not in the package delivered, or is not what you ordered, please let us know promptly so that we can resolve the problem as soon as possible.

Delivery failure: In the event that delivery cannot be carried out (for example, due to an incorrect address/telephone number, or you are unavailable even after repeated attempts to contact you) and the shipment is returned to us, we reserve the right to charge you for the shipping costs incurred for returning the goods to us. Any costs for subsequent re-deliveries are always charged to the customer.

Damaged item: if the items received are damaged, please contact us by email by writing to info@tirogiro.it within 24 hours of receiving the package, including a reference to the order and possibly also pictures. Our customer service will provide you with assistance to resolve the problem swiftly.

Payment

Payment methods

We always keep our site up to date and employ the latest digital technologies available in order to safeguard, protect and process your payment details in total security.

Tirogiro's e-commerce platform has several payment channels:

- PayPal (with credit card)


- Credit cards


-Bank transfer

For credit card payments, the following methods are available: Maestro, Visa, Mastercard, American Express, Paypal, PostePay.

Safe shopping

For us at Tirogiro it’s essential that we ensure that you feel safe and protected when purchasing on our payment platform. That's why we use the Paypal payment gateway as our online payment system as it guarantees excellent standards of protection for sensitive data.